FAQ
Common questions
How fast will I get a quote?+
We respond to quote requests within 2 business hours during business hours (Mon–Fri, 8am–5pm PT). Complex international shipments may take a little longer if we need to confirm rates with overseas partners.
What kinds of freight do you handle?+
Ocean (FCL and LCL), air freight, full truckload, less-than-truckload, customs brokerage, and short-term warehousing. If you're not sure which mode fits your shipment, send the details and we'll recommend the best option.
Do you handle international shipments?+
Yes — Transpacific trade is our specialty. We have agent offices across Asia including Hong Kong, Shanghai, Shenzhen, Ningbo, Qingdao, Vietnam, Thailand, Malaysia, Indonesia, and Taiwan, plus partners in Europe.
How do I track my shipment?+
Your dedicated contact provides milestone updates from pickup through proof of delivery. For ocean shipments, we'll share container tracking details so you can follow the vessel directly.
How do I pay an invoice?+
We accept credit card and ACH payments through our secure payment portal, CargoSprint. Click 'Pay invoice' in the menu, or contact us if you need help with a payment.
Are you licensed and insured?+
Yes. Inline Freight Systems is a licensed freight broker (MC-000000 · USDOT 0000000), fully bonded and insured. We're happy to provide documentation on request.
Do you work with new or small shippers?+
Absolutely. No minimum volume, no contracts required to get started — a single pallet gets the same attention as a full container program.
I'm a carrier — how do I haul for you?+
Head to our carrier page and submit your MC and DOT numbers. Our carrier team reviews applications and reaches out to complete setup, usually within a few business days.